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Wash & Repair Service
Do you have a tear in your waterproof? A broken zip on your favourite down jacket? Or has your sleeping bag been on a few trips too many and in need of a wash? Don't worry! Our expert technicians at the Mountain Equipment Wash & Repair Workshop are here to help you revere your gear.
Our mission is to help you extend the lifespan of your favourite bits of kit. By treating your gear with the respect it deserves we can ensure it's with you for many more adventures and kept out of landfill. Whether it's repairing a broken zip or washing a down sleeping bag, we are here to help.
How It Works
1. Choose the repair or wash service you need below and complete the purchase. Click on the service name for more details.
2. Follow the instructions we'll send you by email to return the item to us.
3. When we receive your item, we’ll inspect it and confirm the start of the process.
4. Our skilled workshop technicians will restore your gear and return it to you using tracked delivery.
No fuss, no hassle – just a reliable service to keep your gear going even longer.
Your repairs
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If you have any questions about the Wash & Repair Service, please get in touch below.
FAQ's
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I can't see the service I'm after?
Contact our technicians in the workshop and they can advise you on what you need to order.
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How long will the wash or repair take?
The timings for our services can vary depending on demand, and turnaround time is detailed on the main service page and point of purchase.
Once we receive your product, it can take up to 6 weeks to complete the wash and repairs. We will keep you updated on the progress of your order as we work on it. -
Do you wash & repair products from other brands?
Unfortunately not. Our wash & repair service only covers Mountain Equipment products.
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Do you colour-match the repairs?
If you need to return your item to have a tear repaired, a panel replaced, or the zip slider changed, we will try to match the colours to your original product.
However, we may not always have the exact colour available, so we will do our best to match the colour as closely as possible.
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What condition does my item need to be in before sending it in for repair?
Please ensure your item is clean, washed, and ready for our team to handle and repair. Please also ensure pockets have been emptied.
Dirty or soiled products will be returned to you without completing the repair.
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I live outside of the UK. Can you wash or repair my product?
Unfortunately not. Currently, the Mountain Equipment wash & repair service is only open to UK customers.
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Will my repair be noticeable?
Mountain Equipment strives to give your items a new lease of life, but slight modifications in colour, material, and hardware may be necessary for repairs. If there are going to be major changes in how the product will look we will get in touch with you.
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How do I get my product back to you?
After purchase you will be contacted by email with detailed instructions on how to return the product to us. We cover this cost and provide a pre-paid Royal Mail delivery service.
From this point, we will update you on the progress of your order and ship it back to you.
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What happens if it can't be repaired?
If we receive an item that is beyond repair, we will get in touch with you to explain the situation. Similarly, if the repair cost for an item is significantly higher than what you have paid, we will also contact you to discuss the available options.
If you have any issues with your wash or repair, or you’ve not had contact from us about your purchased service within the estimated time, please contact our customer service team below.
